Welcome to Orange Lilies! These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these terms. Please read them carefully.

1. General Terms

• By using our website, you confirm that you are at least 18 years old or using it under parental supervision.
• We reserve the right to update, modify, or discontinue any part of our website or services without prior notice.

2. Product Information & Availability

• We strive to provide accurate product descriptions, pricing, and images, but errors may occur. We do not guarantee that all product details are 100% accurate.
• Product availability is subject to change, and we reserve the right to discontinue any product without notice.

3. Orders & Payments

• By placing an order, you agree to provide accurate billing and shipping information.
• We accept various payment methods, and all transactions are securely processed.
• We reserve the right to cancel any order due to unauthorized payments, suspected fraud, or other valid reasons.

4. Shipping & Delivery

• Estimated shipping times are provided for your convenience but are not guaranteed.
• We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.
• If your order is lost or damaged during transit, please contact us immediately for assistance.

5. Returns & Refunds

• Due to the intimate nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect.
• If you receive a defective or wrong item, please contact us within 3 days of receiving your order for a replacement or refund.

6. User Conduct

• You agree not to misuse our website, including engaging in fraud, hacking, or distributing harmful content.
• Any use of automated systems (bots, scrapers) to access our website is strictly prohibited.

7. Intellectual Property

• All content on our website, including text, images, logos, and designs, is the property of Orange Lilies and is protected by copyright and trademark laws.
• You may not copy, reproduce, or distribute our content without prior written permission.

8. Limitation of Liability

• Orange Lilies is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
• We do not guarantee that our website will be error-free, secure, or continuously available.

9. Privacy & Data Protection

• Your personal information is collected and used in accordance with our Privacy Policy.
• We take security measures to protect your data, but we are not liable for breaches beyond our control.

10. Third-Party Links

• Our website may contain links to third-party sites. We are not responsible for their content, policies, or practices.

11. Changes to Terms & Conditions

• We reserve the right to update these Terms & Conditions at any time. Continued use of our website means you accept any changes.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

📧 Email: info@orangelilies.com
📞 Phone: +91-9891713293
📍 Address: Orange Lilies – E-44 Ground Floor Okhla Industrial Area Phase II New Delhi – 110020