1. Who We Are

Orange Lilies (The Kutumb Group) is a women-led company based in India, dedicated to providing high-quality, innovative period care and personal hygiene products. Our registered office is at E 44, Okhla Phase 2, New Delhi 110020, India.

2. Our Commitment

We are committed to protecting your privacy and handling your personal information responsibly and transparently. This policy applies to all personal data collected through our website, online store, and customer support channels.

3. Information We Collect

• Contact details: Name, email address, phone number, shipping address.
• Account details: Login credentials, order history, preferences.
• Payment details: Transaction amount and payment method (we do not store your card details).
• Technical data: IP address, device information, browser type, cookies, and usage data.
• Communications: Messages, emails, and support requests you send to us.

4. How We Use Your Information

• To process and deliver your orders.
• To communicate with you about your orders, products, and offers.
• To improve our products, services, and website experience.
• To personalize your experience and recommend relevant products.
• To comply with legal obligations and prevent fraud.
• For marketing (with your consent) and customer support.

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences in your browser settings. Disabling certain cookies may affect site functionality.

6. How We Share Your Data

• With trusted third-party service providers (e.g., payment processors, delivery partners) to fulfill your orders and improve our services.
• With government authorities or law enforcement if required by law.
• With your consent, for marketing or promotional purposes.

We do not sell your personal information to third parties.

7. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Only authorized personnel and trusted partners have access to your data for legitimate business purposes.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your data is securely deleted or anonymized.

9. Your Rights

• You can access, update, or correct your personal information by contacting us.
• You can request deletion of your data, subject to legal requirements.
• You can opt out of marketing communications at any time.

10. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us for removal.

11. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

13. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please review this policy regularly for updates.