1. Agreement to Terms

Welcome to www.orangelilies.com (the "Site"), owned and operated by The Kutumb Group ("Orange Lilies", "we", "us", "our"). By accessing or using our Site and services, you agree to these Terms of Service, our Privacy Policy and our Shipping & Return policies. If you do not agree, please do not use our Site.

2. Use of the Website

You agree to use our Site only for lawful purposes and in a way that does not infringe the rights of, restrict or prevent anyone else from using it. You must not:

• Use the Site in any unlawful or fraudulent manner;
• Transmit unsolicited or unauthorised advertising or promotional material;
• Attempt to gain unauthorised access to our Site, servers or databases;
• Reproduce, duplicate, copy or resell any part of our Site without permission;
• Upload or transmit any malicious code, viruses or harmful content;
• Collect or harvest the personal data of other users without consent.

3. Your Account

Our Site is intended for adults. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. If you believe your account security has been compromised, contact us immediately at info@orangelilies.com.

4. Product & Service Information

We strive to provide accurate product descriptions and images, but do not guarantee that all information is error-free. Product colours and details may vary. We reserve the right to correct errors and update information at any time.

5. Product Use

Our products are for personal use only and should not be resold. Please read all product instructions and consult a specialist if you have concerns. Orange Lilies is not responsible for any adverse effects arising from misuse of the products.

6. Pricing & Payment

Prices and availability are subject to change without notice. We accept various payment methods, including credit/debit cards, net banking, UPI, wallets, and Cash on Delivery (for eligible orders within India). Orders may be cancelled or refunded as per our policies.

7. Shipping, Returns & Cancellations

Please refer to our Shipping & Delivery Policy, Refund & Return Policy and Cancellation Policy for full details on delivery, returns and cancellations.

8. User Content

You are responsible for any content you upload or share on our Site. Do not post unlawful, offensive or infringing material. We reserve the right to remove content and terminate accounts that violate these terms.

9. Intellectual Property

All content, trademarks, and materials on this Site are the property of Orange Lilies or its licensors. You may not use, reproduce or distribute any content without our written permission.

10. Limitation of Liability

Our Site and products are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Orange Lilies is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products. Nothing in these terms limits liability that cannot lawfully be limited or excluded.

11. Links to Third-Party Sites

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their terms and policies before using those sites.

12. Changes to Terms

We may update these Terms of Service at any time. Changes will be posted on this page. Continued use of the Site constitutes acceptance of the updated terms.

13. Governing Law

These Terms of Service are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Delhi, India.

14. Contact Us

If you have any questions about these Terms of Service, please contact us: