1. Cancellation Window

You may request to cancel an order within 12 hours of placing it, provided it has not already been processed or dispatched. Please contact us as soon as possible by email or WhatsApp.

2. How to Request a Cancellation

• Email: info@orangelilies.com — use the subject line "Order Cancellation" and include your order details;
• WhatsApp: +91 83686 15088 — send your order reference and cancellation request.

We will confirm whether cancellation is possible by reply. Please do not assume your order is cancelled until you receive written confirmation from us.

3. Cancellation After Dispatch

If your order has already been dispatched, we are usually unable to cancel or recall it. In this case:

• Please accept the delivery as normal;
• If the product is unopened with its hygiene seal intact, you may request a return under our Refund & Return Policy within 7 days of delivery;
• Opened or used hygiene products cannot be returned for health and safety reasons.

4. Refund for Cancelled Orders

If a cancellation is approved and payment has already been made, a full refund is processed within 7 working days to the original payment method. For COD orders, no charge applies if cancelled before dispatch. Processing times may vary depending on your bank or payment provider.

5. Our Right to Cancel

Orange Lilies may cancel an order in the following circumstances:

• The item is out of stock or no longer available;
• A pricing or product description error has occurred;
• There are concerns about fraudulent activity or payment irregularities;
• We are unable to deliver to the address provided.

If this happens, we will notify you promptly and provide a full refund if payment has already been received.

6. Contact Us

For cancellation requests or questions about this policy, please contact us as soon as possible:

For the fastest response, we recommend contacting us via WhatsApp.